Terms and Conditions

At TEAM BUILDING MALAGA (TBM), we put a lot of effort and attention into providing the highest degree of quality in the services we offer. Please consult our Terms and Conditions before accepting any of our services and activities. Once you have booked an activity or any other service with us, you accept and are legally bound by these Terms and Conditions.

 

About TBM:

Company legal details: TBM – Experience Box Spain SL, Urbanización El Saladillo, Edificio Altair, oficina 218 – Estepona 29680, CIF: ES B93032522 .

TBM is a company that creates and coordinates activities for groups. It is registered and discharged under the CIAN: 296341-2 in the Junta de Andalucia.

Our headquarters are located at: Building Altair 218, Urb El Saladillo, 29680 – Estepona (Málaga, Spain).

 

Prices and quotations:

The prices quoted by email are subject to the corresponding VAT, generally 21%, unless otherwise specified. All quotations are based on the number of persons requested and are therefore subject to possible changes if the total number of participants varies between the date of quotation and the date of confirmation.

 

General conditions of payment and booking (unless otherwise specified in the relevant quotation and written correspondence between TBM and its client):

A first deposit of 50% of the total pre-contracted services is required to guarantee these services; another 25% of this total is required 3 months before the start of the event and the final payment for the remaining pre-contracted services is required 3 weeks before the start of the event.

As a general rule, the final number of participants and details of all pre-contracted services will be received 3 weeks before the event (any cancellation after that date will be considered a “no show”).

Validity of the offer: 4 weeks after the date of the initial proposal.

Credit or debit card charges will incur the following surcharges as a general rule:

1.5% of the amount to be charged, via Visa or Mastercard

3.5% of the amount to be charged, via American Express.

 

Conditions for Total and Partial Cancellations (reductions):

In case of total cancellation of an event by the customer, deposits already paid will not be refunded.

 

In the event of a reduction in the number of participants for an event, our general rule is as follows (unless otherwise specified in written correspondence between TBM and our client)

– 10% of the number of confirmed participants can be reduced without penalty up to 4 weeks before the start of the event.

– 5% of the updated number of participants can be reduced without penalty up to 1 week before the start of the event.

– Any reduction in the number of participants with less than 1 week before the start of the event will be charged in full

– Only 2 reductions are allowed for the same program/event.

 

The client accepts that some activities, such as boat trips, water sports and other outdoor experiences, are subject to weather conditions. In case it is impossible to enjoy the activity for such reasons, we will propose alternative dates or activities (plan B).

If a new date is not an option, and a plan B is not reliably possible, a partial refund could be arranged, depending on the exact time the decision to cancel the event is made, with a maximum of 90% of the total amount paid (10% to cover general and administrative costs incurred).

For sailing events, the final decision to cancel the event due to weather conditions belongs solely to the boat captains. Based on this, if the sailing event takes place, even if the weather conditions are not ideal, no refund will be made.

In cases where TBM acts as an intermediary between the client and a partner of ours, the cancellation and reduction policies of that partner will be followed and respected.

 

Marketing:

TBM reserves the right to use your event as a reference for marketing purposes (photos, videos, logos, etc.) If the client does not allow TBM to use any material, we must be notified in writing before the event to info@teambuildingmalaga.com

 

Insurance:

As a registered company in the business and travel segment, TBM has the necessary liability insurance.

In some cases TBM can act as an intermediary, which means that in case of an accident or incident during one of the activities or services, the insurance of the final supplier of the activity will be used instead.

Clients may request a copy of our insurance policy and that of any of the final suppliers before booking a corporate event.

 

Liability:

If the group does not respect the planning and schedules, TBM is not responsible for any problem/return